The Changing Faces of Branding: Technology, Audience, Trends & Tastes

Branding can be hard at the best of times, especially when there are so many different elements to consider. It can also become a little overwhelming when the market is constantly changinging. With new technologies entering the market and trends starting weekly, brands are having to adapt rapidly.

In this blog, we’ll take a look at some of those changing elements that have the biggest impact on brands.

Technology

Ten years ago, digital marketing was very different. For many brands just having a social presence was enough as the market was still developing. And when it came to choosing your social channels, only a handful of popular options were available. However, there are now over 2.4 billion active users of social media around the world and this has meant brands are now having to compete more fiercely for just a few seconds of an audience’s attention.

Today’s consumers now expect to be, and are, engaged with brands on many different digital channels and touchpoints. This has made the customer journey a more involved one and with wearable tech such as the Apple Watch and Google Glass becoming more mainstream, marketers once again have to grapple with new technology. Declared as the next big thing, wearable technology can help reduce the time between intention and action.

Given how quickly the wearables market is developing, marketers need to start preparing to target consumers through this new channel. Currently 1 in 7 people in the UK own wearable technology and the trend is set to continue. As a result, consideration needs to be taken into making marketing messages more glanceable so that messages can be delivered on smaller screens with enough relevant information to encourage someone to discover more by clicking through on their smart phone.

This is just an example of things to come but the point is, technology is constantly evolving so marketers need to be constantly aware of how they are going to reach consumers through these new channels.

Audiences

Every brand has an audience but as any good marketer will tell you, audiences evolve constantly. Everyday their needs and wants will change and people today don’t have the same concerns or needs as they did say  5-10 years ago. This can make it increasingly difficult for brands to target their consumers in the same way that might have appealed to them last month.

After major events such as the 2008 recession and more recently Brexit, people are becoming more savvy with their money. There have also been wider divisions in politics, culture and taste across generations more recently.  Therefore, brands need to consider the value of their products more than ever before. Not just in terms of money, but also in terms of what their brand represents.

In the past, consumers have been broken down into “lazy” segments such as ‘millennial’ or Gen Z’ but there are potentially 15 year age gaps within these segments. To get a better understanding of audiences, these segments need to broken down even further. Brands need a clearer understanding into the nuances that make each consumer an individual. By understanding their consumers beliefs, values and needs; they can effectively reach out to their audience in the most appropriate manner.

Tastes

As consumers, we are a very fickle bunch. Our likes and dislikes are constantly changing resulting in endless new products hitting our shelves to help feed our appetites.

When certain goods go out of fashion or people’s tastes and preferences no longer remain favourable to them, the demand for them decreases. The level at which a customer desires your product not only affects your demand curve, but essentially your overall success as a brand. One way to stay ahead of the curve is by altering the product or service. This ensures the demands of consumers are always met meaning they don’t have to look towards other brands to get what they want.

Apple is a brand that is very good at “reinventing” itself. They very quickly realised that to stay at the forefront of technology development, they needed to listen to their customers and adapt. With Apple bringing out a new iPhone more or less annually, they have been able to add/change/remove the elements that their customers like and dislike about their products. They have blown all competition out of the water and now you will struggle to find a household without an Apple product.

Trends

Trends come and go and it can sometimes be difficult to work out which ones are going to stick around. As we discussed in our previous blog post (5 Trends that Should be Shaping your 2017 Marketing Budget), live video is one trend that we think will be making waves in the next couple of months.

Another trend that has stuck around is documenting every waking moment of our days. Breakfast, lunch, dinner and all the bits in between documented on Facebook, Snapchat or Instagram. As they say, a picture paints a thousand words and brands should embrace this power.

People like to get to know the ins and outs of a brand – they’re not interested in just seeing the curated marketing content that has been planned for the past 6 months. By sharing moments as they happen, brands can start building a personality that their consumers can relate to. In turn, this turns consumers into advocates and they begin sharing your story. John Lewis is one brand that has nailed this and they are constantly producing share-worthy visual content – no wonder they are one of the UK’s leading brands.

Brand Centurion

With the elements of branding changing constantly, it can be difficult to manage your brand successfully. With Brand Centurion, you can create marketing and branded-materials in-house and distribute them in a timely manner, allowing you to react quickly to these changing elements. To find out more or to request a demo, call us on 01293 660722.


 

Written by Liam Beauchamp for Burst Digital, 26/09/2016

Web-to-Print: The Must-Have for Multi-site Marketers

You may have considered implementing an asset management tool on a number of occasions but not quite got round to it. You always seem find an excuse as to why now is not the right time – i.e. you don’t have the staff to implement the software, you don’t have the budget or maybe you already use Dropbox or other cloud storage tools so you don’t need an asset management tool. With their wealth of benefits though you are potentially missing out on an tool that for many successful marketing departments are indispensable.

There are basic asset management tools will essentially act as centralised repository in which business can efficiently store, organise, access and distribute a large number of marketing assets. Whilst they offer similar benefits to cloud storage, there are a number of asset management tools that can deliver so much more.

When producing large volumes of print marketing content on a regular basis and delivering it to different audiences across different stores,  adopting an asset management tool with web-to-print capabilities offers an array of added benefits.

Brand Uniformity

Your brand is your strongest asset as it represents your company identity and your corporate values so it is vital that this is maintained across all your business locations. Your brand needs to communicate the same message across all channels because a lack of uniformity can weaken your brand. Within large, multi-site organisations, there will be more than one person responsible for branding and if tight controls aren’t in place, branding mistakes will be made. A web-to-print solution improves consistency across all marketing as design elements can be locked down meaning they can’t be changed. This allows you to have tighter control over your marketing assets.

Increased Efficiency

Ordering printed marketing material can be a laborious task. If you have to call multiple vendors, request quotes, design and send files, wait for proofs, make corrections, and wait for your products to arrive all slow down the time to market. This is valuable time that could be spent on more important tasks. A web-to-print solution can eliminate many of these tasks and help avoid costly mistakes. Costs are negotiated ahead of time, approved templates are uploaded onto a web based dashboard so you have instant access, and only agreed elements can be edited prior to printing. The order process can take a matter of minutes – instead of days.

Centralised Purchasing

If you have numerous people ordering printed stationery from numerous vendors, costs can very quickly spiral out of control. It can also become difficult to track what you are spending. With an effective web-to-print solution, you can manage budgets by seeing exactly who is ordering what before approving the order. By using a single vendor, you have tighter controls over your budgets.

Personalised Marketing

A massive 79% of people will act on direct mail if they feel like it is personal to them. Unfortunately though, many marketers are missing opportunities by concentrating their personalised marketing efforts online. With some web-to-print solutions, you can integrate and manage your CRM data to enable personalised marketing.  This means artwork can be pre-populated with personalised information so your direct mail piece makes a greater impact.

Digital Repository

As well as storing print marketing assets, many web-to-print solutions can also be used as a store for digital assets including Facebook banners, email signatures, videos, PDF’s or photography. This makes it incredibly easy to share approved digital assets. This ensures that your teams are using the right version of the right asset ensuring overall brand consistency. And because web-to-print software works away from your internal IT software, you can rest assured that your files are safe.

Cost Saving

One of the biggest costs relating to the production of marketing assets is the use of a graphic designer. From the original designs, to re-edits – the cost can quickly accumulate. Even for the simple task of re-working of business cards can be a huge expense if you have to produce multiple versions for different people. With a web-to-print solution, you can upload pre-approved templates that allow you to customise only the agreed elements. This could include elements such as the name field, telephone number and email address of a business card. With simple drag-and-drop, this removes the need for a designer to artwork these jobs. This means your designers time can be better spent on the more important tasks.

Web Based

As mentioned, web-to-print software works away from your internal IT software. This means there is no software to download and it be accessed 24/7 on any device, anywhere in the world. This also removes the hassle of phone calls and emails to get a print run started – you can do it all from the portal.

Brand Centurion

If web-to-print sounds like something that your organisation could benefit from, Brand Centurion from Burst Digital could be the right solution for you. We can work with you to ensure your branded marketing assets are consistent, accessible and centrally stored so you can access them as soon as you need them.

If you’d like more information about Brand Centurion or a demo, simply call 01293 660722.

Continue Reading: 5 Signs you Need Web-To-Print Software


Written by Liam Beauchamp for Burst Digital – 08/08/2016

Direct Marketing Facts & Statistics, CMO Council, 2015

https://www.cmocouncil.org/facts-stats-categories.php?view=all&category=direct-marketing